Return and Shipping Policy

Thank you for your purchase. Please read the following policies regarding product returns, exchanges, refunds, and shipping carefully.

Returns: You may return unopened products (or items containing a reasonable amount of the unused product) in their original packaging within 30 days from the date of purchase for a refund of the purchase price. Only unopened or minimally used items in their original packaging qualify for a return. If you are unsure whether your opened product qualifies for a return or refund, please contact our customer service team at support@optimus.com.

Return Process: To initiate a return, you must contact us at support@optimus.com and request a Return Merchandise Authorization (RMA) number. If the item is damaged or defective, we may request photos of the merchandise before issuing an RMA number.

For returns on promotional items, all items included in the promotion (e.g., free gifts) must be returned. If a promotional item is not returned, its value will be deducted from the refund amount (excluding shipping charges). Customers are responsible for shipping costs on non-defective returns. Shipping charges are non-refundable.

Damaged or Defective Items: If you receive a damaged item, you must report it to customer service within 48 hours of delivery to be eligible for a replacement. We only replace items if they are defective or damaged, and exchanges are only for the same item unless the product is no longer available. If a returned defective item shows signs of being dropped or physically damaged due to misuse, a 25% restocking fee will apply.

Exchange Policy: To expedite an exchange, you may place a new order and return the unwanted merchandise. Once you have placed the new order, send the new invoice number to the customer service agent handling your original claim. The new order will be at your expense, and once the returned item is received, we will issue a refund for the original item (excluding shipping charges). Please contact our customer service team before placing a new order to confirm eligibility.

Shipping Policy:

Processing: Our processing time is 1-3 business days, depending on order volume. While we strive to ship orders as quickly as possible, shipping times are not guaranteed, regardless of the method selected. We do not ship on weekends or national postal holidays.

Shipping Responsibility: Once an order is handed over to the shipping carrier, ownership transfers to the buyer. We are not responsible for lost, held, or damaged packages, carrier mis-delivery errors, or incorrect shipping information. Any issues with shipping must be handled directly with the carrier. Delivery issues must be reported within 24 hours of being marked delivered. Reports made after this period will not be honored.

If your location is prone to mail theft or delivery issues, consider shipping to a safe address, such as a workplace or P.O. Box. We are not responsible for stolen packages.

Tracking Information:

• “Acceptance Pending”: Your package has been dropped off and accepted but has not yet been updated in the system. This is normal and does not indicate an issue.
• “Arriving Late”: Your package is en route but may be delayed. We cannot expedite shipping once it is in transit. For faster shipping, select UPS 3 Day Select, 2nd Day Air, or Next Day Air.

Delivery Schedule: UPS and USPS only deliver on business days (Monday-Friday). Saturday, Sunday, and federal holidays are not considered business days.

For a list of federal holidays that may affect shipping, visit: USPS Holidays.

Missing Packages: If your package is marked “Delivered” but has not been received, please contact the shipping carrier for further assistance. We cannot verify actual delivery or take responsibility for stolen packages.

If you experience any delivery issues, please contact us at support@optimus.com or call 1-234-567-890 for assistance.