Refund Policy

Thank you for your purchase. Please read the following policies regarding product returns, exchanges, and refunds carefully.

Returns: You may return unopened products (or items containing a reasonable amount of the unused product) in their original packaging within 30 days from the date of purchase for a refund of the purchase price. Only unopened or minimally used items in their original packaging qualify for a return. If you are unsure whether your opened product qualifies for a return or refund, please contact our customer service team at support@optimus.com.

Return Process: To initiate a return, you must contact us at support@optimus.com and request a Return Merchandise Authorization (RMA) number. If the item is damaged or defective, we may request photos of the merchandise before issuing an RMA number.

For returns on promotional items, all items included in the promotion (e.g., free gifts) must be returned. If a promotional item is not returned, its value will be deducted from the refund amount (excluding shipping charges). Customers are responsible for shipping costs on non-defective returns. Shipping charges are non-refundable.

Damaged or Defective Items: If you receive a damaged item, you must report it to customer service within 48 hours of delivery to be eligible for a replacement. We only replace items if they are defective or damaged, and exchanges are only for the same item unless the product is no longer available. If a returned defective item shows signs of being dropped or physically damaged due to misuse, a 25% restocking fee will apply.

Exchange Policy: To expedite an exchange, you may place a new order and return the unwanted merchandise. Once you have placed the new order, send the new invoice number to the customer service agent handling your original claim. The new order will be at your expense, and once the returned item is received, we will issue a refund for the original item (excluding shipping charges). Please contact our customer service team before placing a new order to confirm eligibility.

For further inquiries, please contact us at support@optimus.com or call 1-234-567-890.